All Your r36 Questions, Answered

No. Under r36's rules, each person is allowed only one account. Creating multiple accounts using the same name, address, payment method, or device is strictly prohibited. If detected, all associated accounts will be closed and balances may be forfeited.

On the login page, click "Forgot Password?" Enter your registered email address or mobile number. A reset link or OTP will be sent to you. Use it to set a new password. If you still have trouble, contact support.

KYC (Know Your Customer) verification is required to keep your account secure and to prevent money laundering. It is typically requested before your first withdrawal or for transactions above a certain limit. Verification is completed within 24–48 hours once the correct documents are submitted.

To close your account, email support@r36.click or let us know via live chat. Please withdraw any remaining balance before closing. If you wish to close your account for responsible gaming reasons, please contact our Responsible Gambling View page.

r36 supports a variety of popular payment methods. Users in Bangladesh can deposit via mobile banking, bank transfer, and other approved methods listed on the platform. Visit the deposit page for the most up-to-date list of available payment methods.

In most cases, deposits are reflected instantly or within a few minutes. Bank transfers, however, may take 1–3 business days. If more than 30 minutes have passed, contact support with proof of payment.

Withdrawals are typically processed within 1–3 business days. Completing KYC verification before your first withdrawal helps speed up the process. Large withdrawals may require additional verification, which can take up to 5 business days.

Minimum and maximum withdrawal limits depend on your chosen payment method and account level. Check the r36 cashier section for exact figures, or ask support. Limits generally increase once KYC is completed.

If your withdrawal is rejected, you will generally be notified by email with the reason. Common causes include incomplete KYC, unmet bonus wagering requirements, or mismatched payment details. Resolve the issue and resubmit your request, or contact support for assistance.

Once you complete registration as a new member, the welcome bonus is automatically credited on your first deposit. A minimum deposit amount is required to qualify. Please read the terms on the current offers page before claiming any bonus.

Wagering requirement means you must place a certain number of bets before you can withdraw bonus funds. For example, if your bonus is ৳100 with a 10x wagering requirement, you need to wager a total of ৳1,000 before your winnings can be withdrawn.

Yes. You can choose to play with real money only, without accepting a bonus. Before making a deposit, select the "No Bonus" option or inform support. Keep in mind that once a bonus is accepted, withdrawals of real funds may be restricted until the wagering requirements are met.

Once you receive a free bet, you'll see a "Use Free Bet" option on the betting slip. Free bets may only apply to certain bet types (e.g., minimum odds). Note that the original free bet stake is not included in your winnings — you only keep the profit.

r36 offers betting on a wide range of international sports, including cricket, football, badminton, tennis, and basketball. Bangladeshi users will find especially extensive markets for cricket and football. Sports Events View all available events on the page.

Yes, r36 offers live and in-play betting. Place bets with real-time odds updates while the match is in progress. Keep in mind that live bet odds change rapidly, so it's important to make decisions quickly.

Confirmed bets generally cannot be cancelled. However, in certain situations — such as a match cancellation or technical issue — r36 will void the bet and refund the original stake. You may also use the cash-out feature to exit a bet before it settles, where available for that market.

Yes! r36 offers a wide range of casino games, including slots, Live Casino, and table games. New Games page to see the latest games added to the platform. High-stakes tables for high rollers are also available — check out the High Roller page.

The r36 mobile app is available on our Download page. Both Android and iOS versions are available. For Android, download and install the APK file; for iOS, follow the on-screen instructions. Do not download the app from any third-party sites.

First, make sure you're entering the correct username and password. Check that Caps Lock is off and your internet connection is stable. If the problem persists, reset your password or uninstall and reinstall the latest version of the app. If you're still unable to log in, contact support.

Start by clearing your browser cache and refreshing the page. If you're using a VPN, disable it and try again. You can also try a different browser. If the issue persists, check your internet connection. Problems on our end are typically resolved within a few minutes.

Yes, r36 uses advanced SSL encryption to protect your personal and financial information. We never sell your data to third parties. To learn more, please see our Privacy Policy Read.

Yes. r36 supports two-factor authentication (2FA). Enable it from your account settings, and you'll receive a one-time OTP on your mobile every time you log in. This means even if someone knows your password, they won't be able to access your account. We strongly recommend enabling this feature.

Email support@r36.click or reach us via live chat immediately. We will lock the account and begin an investigation. The sooner you report it, the less damage can occur. To stay safe in the future, use a strong password and keep 2FA enabled.

Yes, r36 is a licensed and regulated online gaming platform operating under the oversight of international gaming authorities. To find out more about us, About Us View page.